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Telephone Appointment Setting for IT Support Company

Lanham, MD · Sales

Inside Sale (Appointment Setting Associate)

We are interested in adding an Appointment Setter Associate with at least 1 years’ experience developing/setting appointment with business owners, manager or executive. We are a small successful and steadily growing IT solution company working primarily with businesses and organizations. 

An appointment setting associate representative’s job entails, Telephone prospecting, lead generation, Campaign follow-up/call down, lead development, conducting/nurturing lead through company appointment setting process.

Duties and Responsibilities
  • 1– 2 yrs. experience in lead generation by making phone calls to businesses, public relations, B2B outbound telemarketing sales, account management experience
  • Ability to make 80 – 100 dials/contact/emails per day.
  • Developing and accomplishing a region lead generation plan, meeting or exceeding monthly or annual targets.
  • Participating fully in training sessions, meetings, skill building and professional development classes.
  • Identifying decision makers amongst the targeted leads in order to start sales process.
  • Cooperating with Accounts manager and Sales Supervisor to determine essential strategic approaches for sales.
  • Maintaining and expanding the database of prospects of the organization.
  • Outbound and inbound account management.
  • Supporting the reseller communication channel throughout the sales interval.
  • Attending sales group meetings concerning sales targets or forecasts, reporting on market situation.
  • Handling cancellations or changes in sales order and communicating the changes with the related departments.
  • Coordinating with customer service for status on orders from related plant departments in ensuring the delivery commitment to clients is met.
  • Collating and consolidating report on monthly sales performance per sales personnel, per product, per region or office, and per industry.
  • Providing effective product demos for end-user customers as well as for the resellers.
  • Emphasizing service or product features and benefits, discussing credit terms, quoting prices, and preparing sales order reports or forms.
  • Creating and delivering qualified chances to Accounts Managers where allowed.
  • Capturing of accurate and complete information in Customer Relationship Management system (CRM).
  • Attending industry conferences to develop industry expertise and to build network.

Skills and Specifications

  • Able to work in fast-paced, self-directed entrepreneurial environment.
  • Exceptional verbal and written communication skills.
  • Highly proficient level computer skills including Ms Word, PowerPoint, Excel and Outlook.
  • Excellent telephone sales personality skills.
  • Should be expert in CRM software solutions.
  • Prominent organization and presentation skills.
  • Excellent time management skills.
  • Highly energetic and self-starter.
  • Decision-making, problem resolution and creative thinking skills.
  • Able to multi-task the activities with shifting priorities.
  • Should be honest, assertive and systematic.
  • Education and Qualifications
  • Diploma in Marketing or Business related field.
  • Engineering degree.
  • Relevant training in Inside sales.
How to Apply:
Application should include a PDF format cover letter and resume with income/salary requirement. Applications without the required information WILL NOT be considered period.

HR Management
Smarthost Design Technologies LLC
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