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VDI Configuration Manager / Technician

Joint Base Pearl Harbor-Hickam (JBPHH), Japan · Information Technology

Job Title:
VDI Configuration Manager / Technician

Company Description
Smarthost Design Technologies (SHD Technologies) is an SBA 8(a)-certified small business and a leader in providing fast, reliable, highly responsive, onsite, client focus and cost-effective technology solution to commercial, and government customers; helping them solve their daily technology challenges. We provide Services oriented Project Management, Help Desk Support, Manage IT Services, Network Administration and Design, Cyber Security Solutions, Big Data Analytics, Database Administration, Backup & Disaster Recover Solutions and Cloud Computing solution. As fast-growing IT leader in the industry, this opportunity is here for you to grow, and be part of the best in class, where there are no limits but room to grow with us as a company. We invite to join us on the quest to be the best IT Solution provider in our Industry.

This Job Description
Assists the Lead VDI Engineer by collecting, storing and updating equipment lists and diagrams to track the current configuration of VDI systems throughout the Pacific Theater. Works with VDI engineers and project managers to coordinate the execution of project tasks. Provides tier one Cyber Operations Services and troubleshooting in response to trouble tickets and to a wide range of clients on various devices including, but not limited to: workstations, Thin (Server based) Clients, laptops, and other devices.

Duties and Responsibilities

  • Subtask 1: Collect information about the configuration of the SecureView system from several sources and organize the storage and updating of that configuration information on a central SharePoint site.
  • Subtask 1.1: Maintain a central configuration list and diagrams with all details of the VDI system, includ-ing but not limited to the software version numbers, complete equipment list of all hardware associated with the server-side and client-side, location of all hardware, inter-connectivity of all VDI hardware and software.
  • Subtask 2: Develop maintenance plan and instructions to include periodic inspection, troubleshooting and reboot procedures.
  • Subtask 3: Develop and implement analysis techniques to determine risk and mitigations associated with availability and security, to include tracking and reporting key metrics as defined by VDI team leadership.
  • Subtask 4: Lead VDI troubleshooting and configuration changes for JBPH-H (Local), Misawa AB (Japan), Yokota AB (Japan), Kadena AB (Japan), Osan AB (Korea), Kunsan AB (Korea), Andersen AFB (Guam), Eielson AFB (Alaska) and Joint Base Elmendorf-Richardson (Alaska).
  • Subtask 5: Operate, administer, and maintain VDI servers including supporting components – scan/patch management, Defense Information Systems Agency (DISA) System Technical Implementation Guide (STIG), monitoring, troubleshooting and fixes.
  • Subtask 6: Perform daily and weekly maintenance inspections.
  • Subtask 7: Perform Virtual Server Configuration (Gold Image & Linked Clone Creation) support.
  • Subtask 8: Conduct VDI Server Patching
  • Subtask 9: Conduct VDI Storage Management/Backups
  • Subtask 10: Coordinate appointments with customers to troubleshoot on site or remotely assist and provide walk-through repairs.
  • Subtask 11: Process, prioritize and resolve trouble tickets using BMC Remedy on unclassified and classi-fied networks. Contractor shall check BMC Remedy ticket queue throughout the day to respond to different levels in priority for incidents.
  • Subtask 12: Process, prioritize and resolve trouble tickets using Cyberspace Infrastructure Planning System (CIPS). Contractor shall check CIPS throughout the day to respond to different levels in priority for inci-dents.
  • Subtask 13: Process, prioritize and resolve trouble tickets using Virtual Enterprise Service Desk (vESD) and Remedy ticketing systems.
  • Subtask 14: Provide remote troubleshooting support for identified PACAF base instances of VDI.
  • Subtask 15: Provide training to remote personnel including training on: client configuration/management, profile management, patch/STIG management, monitoring network clients, testing desktop deployments, server configuration/management, virtual environment management.
Software & Hardware
  • SecureView, VDI
Required Certification and Experience
  • Clearance - Secret 
  • Possess experience with virtual capabilities, to include the software required to centrally manage virtual architecture. Software may include VMWare vSphere, Citrix Xen, and Microsoft Hyper-V platforms and extends to desktop management and deployment of the VDI otherwise referred to Thin, Zero, Multi-Level, or Trusted Thin Clients
  • Possess formal VMWare View Training and extensive experience. View delivers virtual or hosted desk-tops and applications through a single platform.
  • Possess formal VMWare vSphere Training and extensive experience configuring and deploying vSphere in a DoD environment. vSphere reduces the complexity of back-end storage systems and enables the most efficient storage utilization in cloud infrastructures.
  • Required Certifications must include Security + or higher
Operation Hours at Customer site
  • Regular local hours
  • periodically work flexible hours to facility interaction with DoD engineers from Europe, West PAC, and Eastern U.S. specifically during project migrations or installs.
Place Of Performance:
  • Main Operational Location:
  • Hickam AFB, Hawaii
  • Misawa AB, Japan
  • Yokota, AFB, Japan
  • Kadena AB, Okinawa
  • Kunsan AB, Korea
  • Osan AB, Korea
  • Andersen AFB, Guam
  • Eielson AB, Alaska
  • Elmendorf AFB, Alaska
  • Diego Garcia, Indian Ocean
Submission Requirement:
Please submit your resume with a cover letter stating your income requirement.
Head hunter/staffing agency No phone call please

HR Management
Smarthost Design Technologies LLC

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